We accept MasterCard, Visa, American Express, PayPal, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover and Electron.

All direct payment gateways are used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.

Please click here for more information.

We partner with Auspost, Aramex, Fastway and FedEx Couriers. They are well-known and reliable carriers in Australia.

​

Shipping can take anywhere between 14-30 days

​

See here.

See here.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example, we may arrange to:

Suggest a self-repair (with an offer of compensation to you)

Offer a partial or full store credit voucher or refund

Replace the product (subject to availability)

Arrange for the product to be returned to us

If we require you to return the product to us, we will pay the cost of the return.

If these defects are the result of an action you have committed, the item (s) can not be replaced.

If your product doesn’t arrive yet, the package may be late, this is maybe a transport technical problem which is not the responsibility of BL Home Decor. We will try our best to work with our courier partners to deliver the items to you as soon as possible.

If the item was damaged due to it being insufficiently packed and protected, then the we might deduct a portion of the refund for loss of value.

BL Home Decor will not bear any customs and other charges associated with the importation of goods with your orders. It will be paid by you.