Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@blhomedecor.com.

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Refunds will be available in the case of major faults/defects as per Australian Consumer Law.

We don't have to give you a refund or exchange if you simply change your mind.

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Note: You will need to cover the cost of return postage.

We will let you know once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

 

Please remember it can take some time for your bank or credit card company to process and post the refund. It will usually take 1-5 working days for PayPal ; 7-14 working days for Card Payment.

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You can always contact us for any return question at support@blhomedecor.com.

 

Condition of returned items policy

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If the you return an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.

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If the returned item is used, damaged, missing any parts, or is damaged in transit because it wasn't packaged correctly when you sent it back, we might deduct from the refund to cover the amount of loss.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

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The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example, we may arrange to:

• Suggest a self-repair (with an offer of compensation to you)

• Offer a partial or full store credit voucher or refund

• Replace the product (subject to availability)

• Arrange for the product to be returned to us

If we require you to return the product to us, we will pay the cost of the return.

 

Exchanges

Unfortunately, we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.

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Email us at support@blhomedecor.com if you have any further question.

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